FAQs
Who is behind NAITHOS?
Naithos is the creation of Anais Doekmedzhan, a self-employed designer (autónomo) based
in Spain. Her multicultural roots and passion for art, philosophy, and
expression shape the soul of every garment.
Is Naithos a registered business?
Yes.
Naithos operates legally under the autónomo regime in Spain, a recognized and
regulated structure for self-employed professionals. All operations comply with Spanish consumer
protection laws.
Where is Naithos clothing made?
Every
item is made to order in Spain. We work with local artisans and ateliers to
ensure slow, ethical production and high-quality craftsmanship.
.
How long does production take?
As each piece is crafted individually for the customer, production takes approximately
14–21 calendar days before shipping.
Can I return a made-to-order piece?
According
to Article 103 of Royal Legislative Decree 1/2007 (Spanish consumer protection
law), returns are not accepted for made-to-order or personalized items. However,
if your order arrives damaged or incorrect, we will offer a replacement,
repair, or refund as legally required.
What if there’s a defect or issue with my order?
All
products carry a 2-year legal warranty under Spanish law. If your item is
defective or develops a fault, please contact us within 14 days of receipt, and
we will ensure a proper solution.
How can I contact Naithos?
Email:
naithosfashion@gmail.com
We aim to respond within 1–2 business days.
Is my personal data safe?
Yes.
Naithos fully complies with the General Data Protection Regulation (GDPR) and
Spanish data protection laws. Your information is used only for order
processing and will never be shared without your consent.
Where do you ship?
We
currently ship to all European Union countries and selected international
destinations. Shipping options and estimated delivery times are provided at
checkout.
Can I request custom sizing or styling advice?
Absolutely.
We’re happy to assist you with sizing or discuss personalization options. Naithos is about celebrating uniqueness and
comfort.